Research Manager

Position:  Research Manager

Based: Hatton Garden, London, UK

Reporting into: Senior Research Director

About Us: Pulsar is an audience intelligence SaaS platform and digital strategy consultancy. We help companies track, visualize, and understand what is being said on the web, on social media, search, and their own websites in order to help them generate insights for marketing and product. Learn more about us at: www.pulsarplatform.com.  

Our group: Pulsar is part of the Access Intelligence group. Access Intelligence is a tech innovator, delivering high quality SaaS products that address the fundamental business needs of clients in the marketing and communications industries. We combine AI technologies with human expertise to analyse data and create insights to understand what has impact on an organisation and their key audiences – from customers to stakeholders, politicians to influencers and the media.

The evolving Access Intelligence portfolio includes Isentia, the market-leading media monitoring, intelligence and insights solution provider; Pulsar, the most advanced audience intelligence and social listening platform; Vuelio, which provides monitoring, insight, engagement and evaluation tools for politics, editorial and social media in one place; and ResponseSource, the network that connects journalists and influencers to the PR and communications industry.

Access Intelligence is an AIM-listed SaaS provider with over 1,000 employees across 10 countries. Our technology is used by 6,000 organisations every day, from global blue-chip enterprises and communications agencies to public sector organisations and not-for-profits.

Why we’re different: We are the only audience intelligence platform bringing together Social, Search and Web analytics data to give users a truly holistic view of their audience. We were born out of an audience research agency which means we can offer advanced consultancy to support global programs for our enterprise clients and we are ourselves customers of our own SaaS products, and the most demanding ones!

Why join us: We work in a friendly, supportive and inclusive environment, where people operate with a high degree of autonomy, over four different time zones across Europe and the United States. We value excellence, creative courage, bright ideas, and the ability to have fun. Our clients include Facebook, Twitter, The Guardian, Paramount, Mazda, Netflix, Spotify and Heineken to name a few. 

WHO WE’RE LOOKING FOR

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We’re looking for a Research Manager to join our team.

You may come from all sorts of places – the market research industry. Another digital analytics consultancy. A digital strategist at an advertising agency. A media planner. Insight or data teams at a design research firm or innovation agency. Client side. Or somewhere else. That diversity of experience is something we value, because we look for every team member at Pulsar to bring something uniquely ‘them’ into the business – and to grow & develop our consultancy as a result.

Yes, we’re a social media research platform, so your projects will use social media methods. You’ll ideally have had some experience of working with social media analytics platforms (e.g. Pulsar, Brandwatch, Crimson Hexagon), but also other digital tools such as Facebook Audience Insights, Google search data, or Google Analytics.

But the right person for the role isn’t necessarily a social media zealot. Instead, we’d really like it if you’ve worked with other insight and analytics methods, too. For this role, experience in quantitative insight methods is key: you may be working on projects taking a social dataset, some Google Trends data, your client’s segmentation survey and some GWI stats, and turning these into an integrated story.  You don’t need to have a hardcore statistics or econometrics background (though having done some numerate subjects post-GCSE may help) – what’s important here is basically just liking quantitative data and being able to interpret numbers to say what they mean.

The most important quality we’re looking for, though, is spark and curiosity. The ability to recognize that something looks interesting, and to dig deeper until you get to a nugget of pure insight. Understanding that data isn’t a matter of bar charts and line graphs, but something you can use to tell a story, to surprise and inspire people (to make brands and agencies change the way they do things).

The other part of the Research Manager role is of course “managing” – and at Pulsar, that’s mostly project management at this level: coordinating support, keeping the client informed, managing freelancers and synthesizing everyone’s thinking so that the insight is top notch. You’ll be managing smaller projects and accounts fairly autonomously, and working as a key part of the delivery team on larger six-figure accounts. So we’re looking for someone who’s started to gain experience managing insight projects, and who can be that organized, strategic planner and communicator that makes everything function like clockwork.

KEY RESPONSIBILITIES

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Alongside an Account Manager and Research Director heading up your accounts, you’ll be the day-to-day research contact for continuous research accounts:

• Managing monthly and ad-hoc report delivery, planning timelines and ensuring that every report meets a consistently high standard.
• Connecting social data to audience insights and other marketing analytics to build a holistic picture of brand performance or market developments each month.
• Using your commercial and strategic insights to build clear, valuable conclusions and recommendations for what your clients should do next.
• Co-ordinating research executives and freelancers in your project teams and contributing to their training and development as researchers.
• Building and nurturing relationships with clients over time (and their other agencies, too), thus becoming a true partner for their marketing planning and strategy.

We can all play a part in creating the inclusive and diverse environment that enables us to do our best work through being welcoming to others, considerate of difference, responsible in our behaviour, constructive in disagreement and open to learn.

Information Security: All staff have a responsibility and an essential role to play in safeguarding Access Intelligence’s information and that of its customers. You are required to take all reasonable steps to comply with the Access Intelligence Information Security Policy and the polices and processes outlined in the Access Intelligence Information Security Management System (ISMS).

PERSONAL ATTRIBUTES

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• Collaborative: it’s not about “your project” or “my project” but supporting colleagues across the team so that all our projects are great.
• Good team communication: You keep everyone in the loop about what you’re doing, how long it’s taking & if it’s staying on schedule – and you ask for help & support whenever you need it
• Great client communication skills, too: You’re are happy handling everything from a quick email or phone call, to delivering a full debrief presentation.
• Motivated by a high-paced, professional environment
• Fundamentally passionate about the medium you work in: digital and social media. Beyond work projects, you are thinking & reading about how media – and culture – is changing and evolving. And you can bring this knowledge & understanding into your client work.

DIVERSITY

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We know that innovation thrives in teams where diverse points of view come together to solve hard problems. As such, we are explicitly seeking individuals who will bring diverse life experience, diverse educational background, diverse culture, and diverse work experience. Please be prepared to share with us how your perspective will bring something unique and valuable to our team.

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