Implementation Specialist, USA

Position: Implementation Specialist, USA

Based: Remote Working, USA

Reporting into: Director of Customer Success and Enablement

Salary: Competitive, plus on-target earnings.

About us: Pulsar is an audience intelligence SaaS platform and digital strategy consultancy. We help companies track, visualize, and understand what is being said on the web, on social media, search, and their own websites in order to help them generate insights for marketing and product. Our clients include Facebook, Twitter, The Guardian, Paramount, Mazda, Netflix, Spotify and Heineken, to name a few.  

Why we’re different: We are the only audience intelligence platform bringing together Social, Search and Web analytics data to give users a truly holistic view of their audience. We were born out of an audience research agency which means we can offer advanced consultancy to support global programs for our enterprise clients and we are ourselves customers of our own SaaS products, and the most demanding ones!

Why join us: We work in a friendly, supportive and inclusive environment, where people operate with a high degree of autonomy, over four different time zones across Europe and the United States. We value excellence, creative courage, bright ideas, and the ability to have fun.

 

WHO WE’RE LOOKING FOR

The Implementation Specialist is a critical role in our Customer Success team, focused on helping customers create best-in-class solutions to make smarter decisions using data. The Implementation Specialist consults with customers to deeply understand their business objectives, design bespoke solutions, create a tailored and scalable data ecosystem, and present the work to the customer stakeholders. We’re looking for a passionate and motivated team member with a commitment to innovation and exceptional customer experience.

 

KEY RESPONSIBILITIES

  • Develop proficiency in Pulsar’s platforms and tools.
  • Oversee multiple concurrent projects, if needed managing a prioritized delivery that will enable the customer to quickly gain value from Pulsar tools.
  • Help customers tell stories with data and make data-driven decisions.
  • Work with a wide variety of brands and use-cases across different industries.
  • Gain deep understanding of the customer’s goals to design and implement solutions that meet the customer’s objectives.
  • Present results to customers in an easy-to-understand and professional manner, bridging the gap between technical concepts and non-technical stakeholders.
  • Drive long-term product adoption by proactively recommending best practices and potential use cases.
  • Communicate project status, including roadblocks and resolutions to all team members.

Information Security: All staff have a responsibility and an essential role to play in safeguarding Access Intelligence’s information and that of its customers. You are required to take all reasonable steps to comply with the Access Intelligence Information Security Policy and the polices and processes outlined in the Access Intelligence Information Security Management System (ISMS).

 

PERSONAL ATTRIBUTES

  • 2+ years of experience in a customer-facing enterprise role, preferably in software onboarding.
  • Prior experience with audience intelligence or social listening platforms, or aptitude for learning technical concepts with ease.
  • Experience interacting with customers and explaining complex concepts in simple ways.
  • Ability to manage several customer engagements at the same time, ensuring successful and timely completion.
  • Ability to adapt communication style to stakeholders across various seniority levels, from analysts to executives, while maintaining credibility and high engagement.
  • Self-starter, comfortable working independently.
  • Result-oriented mindset and high attention to detail.
  • Exceptional time-management and task-management skills.
  • Authorization to work in the USA without visa sponsorship.

 

DIVERSITY

We know that innovation thrives in teams where diverse points of view come together to solve hard problems.  As such, we are explicitly seeking individuals who will bring diverse life experience, diverse educational background, diverse culture, and diverse work experience. Please be prepared to share with us how your perspective will bring something unique and valuable to our team.

 

 

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