Writing about the digital spaces we inhabit, with a focus on audiences, consumer trends & insights, memes, and digital strategy.
How did audiences behave on Giving Tuesday?
The ways in which we give are changing
Airline complaints in 2020: fewer, and quite different (CX)
As one would expect, airline customer concerns have changed radically in 2020
What’s the world saying about the economy?
The conversation around finances, and how it's evolved.
Brexit’s Disappearance from the News Cycle
A timeline of how the UK's burning political issue vanished from online conversation
Will Revenge Buying be a Thing Post-Lockdown?
What the data is telling us about consumer behavior coming out of quarantine
Introducing The Public Emotions Framework
An always-on snapshot of how we are feeling, collectively
Sex and the Socially Distanced City: Snapchat Premium and Onlyfans
A captive audience, and a boom in 'premium' sexual content online
Old Masters Get a COVID-Inspired Makeover
Hope and humour in lo-fi art recreations
Audience Intelligence, in your inbox